Returns & Exchanges

Creed Australia hopes that you will be delighted with your order. However, if a product is faulty, we are happy to offer a credit, exchange, or replacement for any goods returned to us within seven days of receipt.

If you receive a product that has been damaged during delivery or appears to be faulty, please contact our Customer Service Department within seven days of receiving your order for assistance with a return.

Upon receipt, we will determine, at our reasonable discretion, whether a product claimed to be damaged or defective was indeed damaged or defective at the time it was originally delivered to you. Faulty products that are not returned to us for inspection will not be credited or replaced.

We also offer a Fragrance Sample Guarantee. A complimentary sample is included with every full-sized fragrance purchase—if you try the sample and change your mind, you can return your fragrance and exchange it for another. We cannot accept returns that have been used, altered, or damaged.

Please note, we can only assist with orders placed on creedperfume.com.au. Items purchased in-store or via an official stockist must be returned to the original place of purchase for a credit or exchange.

Would you like more information? Please view our Shipping Details page for full instructions on how to return your goods.